Angel - Tech Support Specialist with 3 years in Customer Service

San Juan Opico,La Libertad Department,El Salvadoren

Resolved 95% of customer inquiries on first contact during tenure at Telus International.

Streamlined technical support processes, improving efficiency by 20% at Teleperformance.

Publicado en CazVid

Resumen

Dedicated tech support specialist with 3 years of experience in customer service and technical troubleshooting, committed to delivering exceptional service.

Logros Clave

Received 'Employee of the Month' award for outstanding customer service in May 2023.

Habilidades

Customer SupportAdvanced

Skilled in providing exceptional support and resolving customer issues effectively.

Technical TroubleshootingIntermediate

Proficient in diagnosing and resolving technical issues across various platforms.

Communication SkillsAdvanced

Excellent verbal and written communication skills, fostering positive customer interactions.

Problem SolvingAdvanced

Adept at identifying problems and implementing effective solutions promptly.

Experiencia

Customer Service - Tech support representative

Telus International S.A de C.V

2020 - 2022

Service specialist agent - Tech support - Back office - Front desk representative

Teleperformance S.A de C.V

2022 - Present

Educacion

C.E. Walter A. Soundy

General High School

Completed 2012

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