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Andy
Customer Service & Sales Specialist with 5 years' experience in telecom and retail
Video resume
Customer service Representative
Concentrix - sprint/ T-mobile: sales agent, SME and team leadnIbex - Amazon : customer services nGreat Health Works - Customer service / retention has freelance
Contact
Jinotepe, Carazo, Nicaragua
Open to remote
Available on CazVid
Competencies
Customer ServiceAdvanced
Managed customer interactions, resolving issues and enhancing satisfaction for diverse clients.
Sales & UpsellingIntermediate
Engaged in sales activities, promoted products, and supported retention efforts in telecom settings.
Team LeadershipBeginner
Led small teams at Concentrix, overseeing customer service operations and team performance.
Communication SkillsAdvanced
Effectively communicated with clients and team members to deliver quality service.
Remote Work ReadinessIntermediate
Prepared for remote work with reliable equipment, internet, and flexible scheduling.
Summary
Experienced in telecom and retail customer service, sales, and team leadership with a track record of roles progression over five years.
Key Achievements
- Held roles as sales agent, SME, and team lead at Concentrix for Sprint/T-Mobile
- Provided customer service and retention support for Great Health Works on a freelance basis
- Gained extensive experience in customer service across multiple companies, demonstrating role progression and skill diversity
Skills
Customer ServiceSales & UpsellingTeam LeadershipCommunication SkillsRemote Work Readiness
Published on CazVid - Jul 3, 2025