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Customer Experience Specialist with 5+ years in banking and fraud prevention
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Competencies
Provided bilingual customer support via chat and phone, resolving banking issues and disputes.
Analyzed suspicious transactions and managed electronic fraud cases within digital banking platforms.
Utilized various online banking platforms to support incident resolution and verification processes.
Handled sensitive financial information adhering to security and regulatory standards.
Provided technical assistance related to cybersecurity concepts and networking fundamentals.
Education
Languages
Summary
Dedicated CX Representative with over 5 years of experience supporting banking operations, fraud prevention, and digital banking environments. Skilled in handling sensitive data, analyzing transactions, and delivering bilingual support for international clients. Adept at utilizing various platforms...
Key Achievements
- Managed banking disputes and electronic fraud cases, ensuring compliance with security protocols at Concentrix.
- Handled sensitive financial information and resolved incidents in digital banking environments for international clients at Foundever.
- Developed expertise in analyzing suspicious transactions and supporting bilingual customer service in high-pressure settings.
Experience
CX Representative – e-Banking | Fraud and Disputes via chat and phone
Management of banking disputes and electronic fraud cases, Analysis of suspicious transactions and identity verification, Handling sensitive financial information under security protocols, Advanced English customer service and CRM documentation
CX Representative – e-Banking | Fraud and Disputes via chat and phone
Banking support and incident resolution in compliance with security regulations, Use of internal financial platforms, Bilingual customer service for international clients via phone