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Analista de PQRS at Área de servicios públicos
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Competencies
Skilled in handling customer inquiries, resolving issues, and ensuring positive client experiences.
Experience in troubleshooting hardware, software, and network issues with basic diagnostic skills.
Proficient in managing and escalating incidents through ticket systems for effective resolution.
Knowledge of programming basics and automation tools like N8N to streamline processes.
Education
Summary
Dedicated IT support analyst with experience in incident management, hardware maintenance, and customer service. Skilled in troubleshooting, ticketing systems, and basic programming, committed to improving operational efficiency.
Key Achievements
- Managed and tracked incidents efficiently using ticketing systems, ensuring timely resolution.
- Escalated complex cases to technical teams, improving problem resolution workflows.
- Provided high-quality customer service, resolving requests and inquiries effectively.
- Supported hardware maintenance, reducing downtime and increasing equipment reliability.
Experience
Analista de PQRS baja complejidad
Gestión y seguimiento de incidencias mediante sistemas de tickets (PQRS). Escalamiento de casos a áreas técnicas según nivel de complejidad. Análisis de requerimientos y resolución de solicitudes de usuarios. Atención a usuarios por canales digitales y presenciales. Documentación y cierre de incidencias
Manejo en caja y atención al cliente
Gestión de operaciones diarias y control de ingresos y egresos. Atención al cliente y resolución de requerimientos. Manejo de herramientas básicas digitales para control de ventas