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Andres
Customer Support & Technical Support Specialist with 10+ years in tech industry
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Competencies
Resolved customer issues, managed satisfaction, and improved service delivery across multiple roles.
Provided remote support for IBM hardware/software and managed network faults at AT&T’s NOC.
Developed and coordinated training programs to educate staff on policies and procedures.
Monitored and managed fault conditions, diagnosing incidents for network service providers.
Interacted effectively with technical and non-technical stakeholders in support environments.
Education
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Summary
Dedicated support specialist with over 10 years of experience in customer service, technical troubleshooting, and training across telecommunications and IT sectors. Skilled in problem resolution, network monitoring, and client communication.
Key Achievements
- Promoted at Teleperformance by enhancing customer satisfaction and developing training programs.
- Provided advanced technical support for IBM hardware/software, resolving complex issues remotely.
- Monitored and troubleshot network faults in AT&T's NOC, ensuring network stability and quick incident resolution.
Experience
Network Operations Center Analyst
Monitor for, troubleshoot, and manage fault conditions for several custom managed network clients, Interact with customers and communicate at a technical as well as non-technical level, Follow custom processes and lead troubleshooting efforts of potentially many different internal and external...