This is my profileContact via CazVidAndres
IT Support Specialist at EZLO Innovation
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Competencies
Proficient in diagnosing and resolving hardware, software, and network issues efficiently.
Experience in designing and managing websites for cultural and organizational projects.
Skilled in creating logos, branding, and multimedia content for diverse clients.
Expert in addressing client inquiries, resolving issues, and ensuring user satisfaction.
Education
Languages
Summary
Experienced in IT support, web development, and digital design, with a proven track record in enhancing system functionality, user experience, and visual identity for organizations and clients.
Key Achievements
- Resolved complex technical issues using SSH, API, and network troubleshooting tools, improving system uptime.
- Provided comprehensive player support, enhancing user satisfaction through effective issue resolution.
- Contributed to the development of a cultural website, supporting local artists' visibility.
- Led web application design for the Metropolitan Council, streamlining participant registration processes.
- Created brand identity and graphics for a local studio, strengthening visual communication.
Experience
TECH SUPPORT SPECIALIST T1
Solving technical problems by using different tools like SSH, API commands, basic troubleshooting to devices and controllers, pairing devices, network issues etc.
PLAYER SUPPORT ASSISTANT
I addressed different player’s and customers inquiries and issues related to account recovery, billing, GDPR, gameplay, Troubleshooting, bug reports and more.
SYSTEM ASSISTANT
I assisted with the creation of the web site for the applications of different talented artists from Bello City.
DOCUMENT MANAGER
I assisted the entire team on the creation of the Consejo Metropolitano de Cultura, I was part of the team in charge of the applications web site design, I designed the way the participants would register and how we would check all the participant profiles, getting and saving all the data.
FREELANCE DESIGNER
Designed the logo and brand image and different graphics for a webcam modeling studio in Medellin.
TECH ASSISTANT
Seller: walked the customers though with all the music devices and instruments like speakers, guitars, cables, adapters and different others.
DOCUMENTALIST
I took videos and photos of the sound and stage setup as evidence for the Managers and organized and provided reports about the setup process for Christmas performances in Bello city.