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Andres
Customer Service Representative
Video resume
Customer Service Representative
Receive Inbound and Make outbound calls, answering tier 1 clients questions aiming to the quality in every call. Being patient and act with empathy with clients.
Contact
Santa Isabel, Tolima, Colombia
Available on CazVid
Competencies
Customer ServiceIntermediate
Handled inbound calls, addressing client questions and resolving issues efficiently.
Communication SkillsIntermediate
Communicated with clients with patience and empathy, ensuring clear and positive interactions.
Call ManagementIntermediate
Managed inbound call flow in a fast-paced environment, maintaining call quality.
AdaptabilityBeginner
Adapted to different campaign requirements and client needs during employment.
Summary
Dedicated to providing quality customer support through inbound calls, emphasizing patience and empathy.
Key Achievements
- Managed inbound calls providing tier 1 support with a focus on quality and customer satisfaction
- Maintained patience and empathy in client interactions, ensuring positive service experiences
- Gained experience working with a pre-paid work card campaign at ADP, demonstrating adaptability and role engagement
Skills
Customer ServiceCommunication SkillsCall ManagementAdaptability
Published on CazVid - Jul 3, 2025