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Workforce Data Analyst
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Competencies
Applied statistical techniques and tools like Excel, SQL, and Python to interpret large datasets and generate actionable insights.
Created dashboards and reports with Tableau and Power BI to communicate findings to stakeholders.
Designed and maintained SQL queries and databases to support daily data extraction and reporting tasks.
Prepared and maintained weekly and monthly financial reports for senior management.
Education
Summary
Dedicated Data Analyst experienced in developing dashboards, managing data extraction, and supporting financial reporting processes. Skilled in SQL, Python, Tableau, and Excel, with a track record of improving reporting efficiency and data quality.
Key Achievements
- Led the development of daily sales dashboards, improving reporting efficiency by 30%.
- Managed complex data extraction processes, reducing data retrieval time by 20%.
- Collaborated with cross-functional teams to implement data validation procedures, enhancing data accuracy.
Experience
Workforce Data Analyst
Developed forecasts for interaction volumes (calls, chats, transactions) based on historical trends and seasonal patterns to support staffing and operational planning., Performed intraday adjustments and post-operation analysis to assess performance, efficiency, and deviations from plans., Supported the identification of productivity and resource utilization improvement opportunities in a highly regulated financial environment.
Collections Agent
Managed delinquent credit card portfolios through inbound and outbound customer interactions, applying financial and regulatory criteria., Negotiated payment arrangements and customized solutions focused on portfolio recovery and credit risk mitigation., Ensured compliance with federal regulations and internal financial-sector policies., Maintained accurate and consistent records of collection activities.
Consulting Project
Design and development of a consulting proposal aimed at strengthening school climate in the city of Armenia through integrated qualitative and quantitative analysis., Construction of a school climate index and development of an econometric model to prioritize critical factors affecting the educational environment., Support in formulating public policy recommendations for local government decision-making.