Dedicated professional with extensive experience in business analysis, operations management, and international negotiations. Proven ability to lead teams, optimize processes, and facilitate large transactions across industries including BPO, telecom, and logistics.
Applied to oversee operational projects, team mentoring, and process improvements in various roles.
Utilized skills to improve net profits and manage customer relations in sales-focused roles across different companies.
Applied analytical conception and critical thinking to assess operations, market trends, and strategic decisions.
Negotiated international wholesale minerals, agro-commodities, and large transactions, ensuring favorable terms.
Mentored staff across roles, focusing on skills development and performance improvement.
Conduent Guatemala
Infinity Center BPO Guatemala
Everise U.S.
24/7 Intouch Guatemala
Telus International Guatemala
Alorica Guatemala
ACS BPS Xerox Guatemala
DHL Express Guatemala
Bachelor in Business Administration
Ciencias Juridicas y Sociales (Derecho)
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