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Customer Service and Logistical Coordination Specialist with diverse experience
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Competencies
Delivered customer support via phone, email, and live chat, managing inquiries and complaints.
Supervised shipment scheduling, liaising with suppliers and carriers for operational efficiency.
Engaged customers to understand needs, conducted product presentations, and implemented promotional strategies.
Displayed excellent communication skills across customer service, sales, and logistics roles.
Handled customer issues and logistical challenges efficiently to ensure smooth operations.
Education
Languages
Summary
Experienced Customer Service and Logistics Coordinator with a proven track record of supporting clients, managing shipment operations, and driving sales initiatives.
Key Achievements
- Provided multi-channel customer support ensuring high satisfaction levels at Intouch
- Supervised shipment scheduling and logistics operations, maintaining smooth workflows at Speed Up Logistics
- Interacted with customers to identify needs and promoted products effectively at Sutton Funding
Experience
Customer Service
Provided high-quality customer service through phone, email, and live chat., Assisted customers with product inquiries, problem resolution, and complaints., Maintained detailed records of customer interactions.
Freight Broker
Supervised the scheduling and coordination of shipments and deliveries with close communication over the phone., Worked closely with suppliers and carriers to ensure smooth logistical operations., Prepared and maintained logistical reports and documentation.
Sales Associate
Interacted with customers to understand their needs and recommend suitable products., Conducted sales presentations and product demonstrations to drive sales., Developed marketing strategies to promote products and increase sales.