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Andres
Investigation Specialist with customer service and resolution expertise
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Competencies
Provided support through email and chat to resolve customer inquiries and issues.
Conducted investigations and implemented solutions to seller account problems.
Led kitchen teams and managed inventory and operational tasks in restaurant settings.
Utilized various digital platforms for remote communication and coordination.
Engaged in sales strategies and client communication to enhance service delivery.
Education
Languages
Summary
Experienced in resolving account issues, providing excellent customer service, and managing operational tasks in hospitality and e-commerce environments.
Key Achievements
- Investigated and resolved seller account issues at Amazon using chat and email communication.
- Maintained high customer satisfaction levels while meeting internal SLAs.
- Managed kitchen staff, inventory, and quality control as Chef Manager, overseeing daily operations.
Experience
Investigation Specialist
Investigated and resolved seller account issues via chat and email (EN/ES)., Maintained high customer satisfaction and met all internal SLAs.
Chef Manager
Managed kitchen staff, inventory, quality control and daily operations.
Chef
Worked in high-pressure environments, coordinating staff and services.