Andrea - Software Engineer with 5 years of full-stack development experience

Extensive experience building interactive web features and client-side logic.

Designed and developed dynamic user interfaces using React.js.

Built server-side applications and APIs with Node.js.

Designed database schemas and optimized queries for backend data management.

Participated in sprint planning, daily stand-ups, and iterative project deliveries.

Creating debit card fraud claims and following up on existing ones., Evaluating candidate profiles for approval to open bank accounts., Providing basic support to existing customers who were victims of various fraudulent activities, and referring them to a higher level of security when necessary.

Supporting parents about enrollment, billing, payments, student withdrawals, refund processing and website support for different schools, colleges and universities.

Responded to customer requests, offering excellent support and tailored recommendations to address needs and reinforcing product value., Used Personal and internal scripts and strategies to retain customers accounts., Educated customers about billing, payment, refund processing and support policies and procedures., Adhered to appropriate legal scripting when required.

Delivered clerical support by efficiently handling wide range of routine and special requirements., Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs using MS Office suite., Arranged rapid office equipment repair and maintenance with vendors.

Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service., Maintained accurate and current customer account data with manual forms processing and digital information updates., Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns., Responded to customer requests for banking products and services information., Cultivated customer loyalty, promoted repeat customers and improved sales., Evaluated account and service histories to identify trends, using data to mitigate future issues., Regularly exceeded daily sales and product add-on quotas.