Andrea - Customer Service & Administrative Support Specialist with 3+ years of diverse experience

Provided comprehensive customer support via inbound calls, addressing issues and facilitating resolutions.

Managed appointments, processed orders, and maintained accurate profiles using CRM and other tools.

Effectively communicated with customers, vendors, and healthcare professionals to coordinate services and support.

Scheduled appointments and coordinated vendor meetings, ensuring efficient operations and task completion.

Took incoming calls from customers who purchased items in the store and they came defective or with missing parts., Placed orders for customers online, placed orders for missing parts, called vendors for tech support and transferred to them.

Took incoming calls from store managers and placed work orders for any store repairs., Took incoming calls from vendors (technicians) to add any additional work., Created vendor meetings with plumbers, electricians, fire protection, etc.

Took inbound calls and called over 90 patients a day to set follow-up appointments with a registered dietitian., Picked up incoming calls to set initial appointments., Checked authorizations and confirmed all the info., Created tasks for authorizations updated and sometimes called the Primary Care Physician for updates., Rescheduled appointments, canceled or set as decline., Used tools Tebra and CRM-Zoho, checking that each patient had an accurate profile., Ensured that authorizations had not expired and if they were called PCP to request a new one.