This is my profileContact via CazVidAndrea
Customer Support & Technical Support Specialist with 7+ years in diverse service environments
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Competencies
Proficient in delivering exceptional customer service via phone, chat, and email, ensuring client satisfaction.
Skilled in diagnosing and resolving technical issues related to devices, accounts, and billing across various platforms.
Experienced with Salesforce, Zendesk, and automation tools to streamline support processes and improve efficiency.
Knowledgeable in HIPAA regulations and data privacy standards, ensuring compliant handling of sensitive information.
Fluent in English and Spanish, effectively supporting diverse client bases and enhancing communication.
Education
Languages
Summary
Dedicated support professional with extensive experience in technical troubleshooting, customer service, and account management across telecommunications, healthcare, and tech sectors. Skilled in multiple support channels and tools, committed to delivering high-quality solutions and exceptional client satisfaction.
Key Achievements
- Delivered seamless technical support to DIRECTV and Azure clients, ensuring high customer satisfaction and issue resolution.
- Handled sensitive healthcare inquiries in compliance with HIPAA, maintaining confidentiality and data privacy.
- Resolved complex billing, account, and technical issues for global clients across multiple support channels.
- Leveraged CRM and support automation tools to enhance efficiency and service quality in fast-paced environments.
- Maintained strong team collaboration and adaptability in dynamic support roles across multiple companies.
Experience
Technical Support
Provided technical support to DIRECTV customers via chat, troubleshooting service and equipment issues, ensuring a seamless viewing experience with strong user satisfaction.
Customer Service
Provided customer service in a healthcare environment, assisting patients with inquiries while handling sensitive information in compliance with HIPAA regulations and ensuring accurate, confidential support.
Back-office Email Support
Provided back-office email support for Roblox users, resolving account and technical issues while assisting with billing-related inquiries and account reviews.
Technical Support
Supported Azure customers with technical and financial inquiries, resolving account, usage, and billing issues while analyzing problems to deliver accurate solutions and ensure a seamless customer experience.
Customer Support
Handled inbound customer calls to process and manage home warranty claims, assisting with service requests, verifying coverage, coordinating with contractors, and providing clear updates to ensure timely resolution and customer satisfaction.
Back-office Email Support
Provided back-office email support assisting customers with airline, hotel, train, and ferry bookings, handling itinerary changes, resolving issues, and addressing billing or reservation inquiries.