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Competencies
Demonstrated experience with Microsoft Office Suite (Word, Excel, Power Point).
Demonstrated experience with Calendar and email management (Outlook, Gmail, Zoom Workplace).
Demonstrated experience with Digital record keeping and document organization.
Demonstrated experience with Bilingual (Spanish & English - verbal and written proficiency).
Demonstrated experience with Customer service and problem-solving skills.
Education
Languages
Experience
Customer Service and Sales
Agent of Customer Service and Sales for At&t Home Solutions., Assisted clients with inquiries, contracts, and service upgrades., Maintained organized records of customer interactions and transactions.
Digitizer and Administrative Auxiliary
Support and coordination of work, digitization and entry of registers., Managed documentation, ensuring accuracy and organization., Provided administrative support, improving workflow efficiency.
Advisor I Customer Service
Back Office functions, supporting and auditing incidents for an American Company., Assisted in managing and organizing client records and inquiries., Maintained confidentiality in handling sensitive customer information.