This is my profileContact via CazVidAndrea
Customer Service & Digital Marketing Specialist at Teleperformance
Contact
Bucaramanga, Santander Department, Colombia
Available on CazVid
Competencies
Digital MarketingIntermediate
Skilled in market analysis, advertising, and storytelling to create compelling marketing campaigns.
Communication & PersuasionAdvanced
Proficient in effective communication, negotiation, and persuasive writing to influence customer decisions.
Customer ServiceAdvanced
Experienced in conflict resolution, empathy, and post-sales follow-up to ensure customer satisfaction.
Time Management & AdaptabilityIntermediate
Capable of working efficiently under pressure and adapting to dynamic campaign requirements.
Education
Academic Bachelor
Instituto Educativo San José de la Salle
Completed 2024
Marketing and Publicity
Universidad de Santander
Completed 2025
Languages
EnglishAdvanced
SpanishNative
Summary
Results-driven professional specializing in customer support, digital marketing, and sales strategies. Skilled in communication, conflict resolution, and market analysis to deliver impactful campaigns and enhance client engagement.
Key Achievements
- Successfully managed multiple campaigns including Walmart and Vivint, enhancing customer satisfaction and retention.
- Developed persuasive communication strategies that improved sales closing rates and customer engagement.
- Utilized market analysis and storytelling skills to optimize advertising campaigns and digital outreach.
- Consistently recognized for effective conflict resolution and empathetic customer support under pressure.
Experience
Campaign: Vivint
Teleperformance
November 2024 - January 2025
Campaign: Walmart
Teleperformance
December 2021 - Present
Skills
Digital MarketingCommunication & PersuasionCustomer ServiceTime Management & Adaptability
Published on CazVid - Jun 2, 2026