Logistics Coordinator with over 3 years managing shipment logistics, carrier negotiations, and bilingual customer support, complemented by event logistics coordination.
Managed shipment tracking, carrier negotiations, and documentation validation in ground transportation.
Delivered bilingual support via phone and email, handling inquiries and complaints efficiently.
Negotiated rates and verified carrier legitimacy across the U.S. ground transportation market.
Proficient in Microsoft Office Suite and Google Suite for documentation, communication, and presentations.
Lean Solutions Group
Posted and booked loads in the U.S. ground transportation market., Negotiated rates with carriers across the United States., Verified carrier documentation and legitimacy via FMCSA and Highway systems., Tracked and monitored shipments (track and trace)., Maintained effective communication with...
Teleperformance
Provided bilingual phone and email support to a U.S.-based retail store., Resolved customer inquiries, complaints, and requests efficiently., Used CRM systems and followed customer service protocols.
Hay Festival Cartagena
Coordinated logistics for international cultural events., Managed schedules, accommodations, transport, and logistics for guest speakers., Provided personalized assistance to international attendees.
B.A.
Technology
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Coordinated logistics for international cultural events, managing schedules, accommodations, and transportation.
