Andrea - Customer Service & Data Quality Specialist with diverse experience in Guatemala

Guatemala City, Guatemala, Guatemalaen

Ensured data accuracy and compliance with quality standards at Conduent Guatemala.

Managed customer portfolios effectively, resolving conflicts and enhancing client satisfaction at Alorica.

Published on CazVid

Summary

Versatile professional with experience in customer service, data validation, and team collaboration. Adept at enhancing client satisfaction, ensuring data accuracy, and driving innovative solutions in dynamic environments.

Key Achievements

Delivered personalized customer experiences, fostering brand loyalty at Starbucks Guatemala.
Proposed innovative campaign ideas, responding to market challenges and consumer behavior shifts.
Demonstrated strong teamwork skills across multiple roles, contributing to organizational goals.

Skills

Customer ServiceAdvanced

Expertise in managing client relationships, resolving issues, and ensuring positive customer experiences.

Data Quality ControlIntermediate

Proficient in data validation, entry accuracy, and adhering to quality standards in data management.

Communication SkillsAdvanced

Strong ability to communicate effectively with clients and team members in diverse settings.

Team CollaborationExpert

Highly skilled in working collaboratively to achieve common goals and improve team performance.

Problem Solving & Innovation

Experience

Digitadora

Conduent Guatemala (proyecto temporal)

Control de calidad de datos ingresados. cumplimiento de estandares de calidad y productividad. registro y validacion de datos con precision.

Representante de Servicio al Cliente

Alorica Guatemala

2023 - Present

Gestión de cartera de clientes asignada mediante atención personalizada.. Resolución efectiva de conflictos e inquietudes relacionadas con productos y servicios, asegurando una experiencia agradable para el cliente.

Barista

Starbucks Guatemala

2022 - Present

Responsable de la atención al cliente y de brindar experiencias memorables a través del servicio personalizado.. Elaboración y venta de productos alineados a la estrategia de promoción de la marca.