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Customer Service & Data Quality Specialist with diverse experience in Guatemala
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Competencies
Expertise in managing client relationships, resolving issues, and ensuring positive customer experiences.
Proficient in data validation, entry accuracy, and adhering to quality standards in data management.
Strong ability to communicate effectively with clients and team members in diverse settings.
Highly skilled in working collaboratively to achieve common goals and improve team performance.
Capable of proposing creative solutions to market challenges and adapting to consumer behavior changes.
Education
Languages
Summary
Versatile professional with experience in customer service, data validation, and team collaboration. Adept at enhancing client satisfaction, ensuring data accuracy, and driving innovative solutions in dynamic environments.
Key Achievements
- Ensured data accuracy and compliance with quality standards at Conduent Guatemala.
- Managed customer portfolios effectively, resolving conflicts and enhancing client satisfaction at Alorica.
- Delivered personalized customer experiences, fostering brand loyalty at Starbucks Guatemala.
- Proposed innovative campaign ideas, responding to market challenges and consumer behavior shifts.
- Demonstrated strong teamwork skills across multiple roles, contributing to organizational goals.
Experience
Digitadora
Control de calidad de datos ingresados. cumplimiento de estandares de calidad y productividad. registro y validacion de datos con precision.
Representante de Servicio al Cliente
Gestión de cartera de clientes asignada mediante atención personalizada.. Resolución efectiva de conflictos e inquietudes relacionadas con productos y servicios, asegurando una experiencia agradable para el cliente.
Barista
Responsable de la atención al cliente y de brindar experiencias memorables a través del servicio personalizado.. Elaboración y venta de productos alineados a la estrategia de promoción de la marca.