Analytical professional skilled in data analysis, visualization, and reporting across finance and healthcare sectors.
Performed complex data analysis using statistical methods and tools to uncover trends and insights.
Designed and executed queries for database retrieval and manipulation.
Created reports, dashboards, and data models utilizing advanced Excel functions and pivot tables.
Built visual representations of data using tools like Tableau and Power BI to communicate findings.
Teleperformance
Supervised a team of customer service representatives, ensuring quality support., Developed and implemented strategies to improve customer satisfaction., Monitored key performance indicators (KPIs) and provided coaching., Coordinated with other departments to ensure seamless operations.
Honduras Digital Challenge
Developed and executed digital marketing strategies to enhance brand presence., Created engaging content for social media platforms and marketing campaigns., Collaborated with cross-functional teams to promote events and initiatives., Analyzed engagement metrics to optimize content performance.
HMH Logistics
Managed logistics operations ensuring timely dispatch and delivery., Coordinated with carriers and verified documentation for compliance., Utilized CRM systems to track shipments and ensure operational efficiency., Resolved logistics issues and provided real-time updates to clients.
IBEX BPO
Degree
Baccalaureate
Primary Education
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