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Customer Support & Team Leadership with 5+ years in BPO
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Competencies
Delivered technical support and ensured customer satisfaction through effective communication.
Utilized effective communication skills to interact with customers and team members.
Led team evaluations and motivated team members to improve performance.
Applied multitasking, quick learning, and Microsoft Office tools effectively in daily tasks.
Education
Languages
Summary
Experienced in technical support and team management with a track record of performance evaluation and process improvement.
Key Achievements
- Provided technical support to diverse customer base via phone and email.
- Evaluated team performance and delivered feedback to enhance effectiveness.
- Fostered creativity and innovation within team to solve complex customer issues.
Experience
Technical Support Specialist
Provided technical support to customers mostly over the phone but also via email.
Team Leader
Evaluated team performance and provided constructive feedback to help team members improve., Encouraged creativity and innovation to develop new solutions to complex problems.