Experienced dispatch coordinator with a strong background in logistics, customer service, and process improvement. Skilled in communication, system troubleshooting, and managing delivery operations.
Delivered professional communication, managed customer complaints, and ensured satisfaction across multiple roles.
Coordinated global logistics activities and managed transportation systems to streamline delivery operations.
Utilized Excel and data gathering tools to support process improvements and operational analysis.
Negotiated and secured advantageous terms with transport providers to benefit company operations.
ICN Guatemala
Managed communication between warehouse staff, drivers, and clients to optimise delivery processes., Negotiated contracts with transport providers, securing favourable terms and improving profit margins., Collaborated with IT department to troubleshoot system issues affecting dispatch software,...
Conduent
Atento
Conducted thorough analysis of route options to recommend cost-effective and efficient shipping methods., Maximised customer satisfaction by resolving service issues promptly., Processed and issued product orders and service upgrades for customers., Resolved customer queries over phone and by email.
24-7 Intouch
Guaranteed first-class customer service, enthusiastically anticipating and catering to customer needs and requirements., Provided friendly, attentive service by promptly responding to customer enquiries and processing order requests.
Bachelor of Science
High School
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