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andiswa
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Summary
Professional profile
Experience
Housekeeping Supervisor
Respond to guests concerns about cleanliness of rooms. Oversee housekeeping staff, assign rooms and areas to clean. Inspect rooms and lodge facilities, check rooms and common areas to make sure they meet cleanliness and presentation standards before guests arrive. Monitor stock levels of items like towels, bedding and cleaning products and requests new supplies when needed. Trained new staff on cleaning procedures, safety rules and customer care standards.
Administrator
Developed and upgrade spreadsheets to analyse track, and report on performance and sales data. Receive and capture instructions for normal transfers, Estate and divorce matters.. Opening files, drafting of all documents, typing ANC’s contracts and consulting with clients
Receptionist
Welcomed and assisted visitors and clients in and professional and friendly manner. Managed incoming calls, emails and enquiries, directing them to the appropriate departments. Scheduling and coordinated appointments and meetings, ensuring accurate diary management. Maintaining accurate records and handled administrative tasks, including filing, data capturing and document preparation. Provided excellent customer service while handling complaints and resolving enquiries efficiently
Call Centre Agent
Delivered exceptional customer services to every customer leverage extensive knowledge of products and services and creating welcoming, positive experiences.. Adhere to company policies to consistently achieve call-time and quality standards.. Helped large volume of customers every day with positive attitude and focus on customer satisfaction.