Andile

Demonstrated experience with IT helpdesk & first-line technical support.

Demonstrated experience with Network monitoring & basic infrastructure support.

Demonstrated experience with Hardware installation & field technician work.

Demonstrated experience with Cash handling & point-of-sale (POS) systems.

Demonstrated experience with Customer service & complaint resolution.

Performed on-site hardware installations including UPS units and network equipment for business clients. Travelled to various client sites and completed jobs independently with minimal supervision. Communicated professionally with clients before, during, and after installations

Processed cash, card, and digital payments accurately during high-volume shifts. Balanced the till at start and end of each shift, consistently maintaining zero discrepancies. Welcomed customers warmly, answered product queries, and resolved complaints professionally. Maintained a clean and hygienic cashier workstation and assisted with stock replenishment

Provided first-line technical support and troubleshooting for hardware and software issues. Coordinated field technician activities and communicated updates to clients on job progress. Maintained and updated asset registers, service logs, and job cards accurately. Assisted with network monitoring, cable management, and basic infrastructure support tasks. Responded to helpdesk tickets and escalated unresolved issues to senior technicians

Arranged and maintained product displays to ensure shelves were fully stocked and visually appealing. Rotated stock according to expiry dates and company standards to minimise wastage. Assisted customers with product queries and worked with receiving team to verify incoming stock