Anagha - Billing and Customer Service Specialist with 4+ years in Healthcare and Finance

Proficient in managing billing records, payment reports, and ensuring compliance with healthcare standards.

Dedicated to delivering high-quality customer service, resolving inquiries efficiently, and maintaining client satisfaction.

Experienced in managing front desk activities, appointment scheduling, and administrative support.

Skilled in TALLY ERP 9, GST filing, and MS Office Suite for financial and administrative tasks.

Maintained daily billing records, payment reports, and reconciliation statements.. Assisted patients with billing inquiries and provided excellent customer service.. Ensured compliance with hospital/laboratory billing policies and confidentiality standards.. Prepared invoices and monitored outstanding payments and collections.. Updated billing data and patient records in Hospital Information Systems (HIS)/Laboratory Information Systems (LIS).. Processed refunds, adjustments, and corrections when required.. Managed appointment-related billing and supported front desk operations.. Generated daily, weekly, and monthly billing reports for management review.

Managed front desk operations and ensured smooth patient registration, check-in, and appointment scheduling.. Handled patient inquiries professionally and delivered high-quality customer service.. Processed billing, invoicing, and payment collections with accuracy and confidentiality.. Verified insurance details and coordinated claim-related documentation.. Maintained patient records and updated information in hospital management systems.. Coordinated with doctors, nursing staff, and departments to ensure efficient patient flow.. Managed cash handling, daily billing reports, and account reconciliation.. Responded to calls, emails, and walk-in queries in a timely manner.. Ensured compliance with hospital policies and administrative procedures.. Prepared and maintained reports related to billing and front office activities.. Managed ambulance service requests and facilitated timely patient transportation.. Acted as the first point of contact for emergency cases and directed patients appropriately.. Communicated effectively with emergency department staff for smooth patient handover.