Experience in telecommunications, legal documentation, and employee well-being initiatives with strong bilingual skills.
Provided customer support for telecommunications, healthcare, and insurance inquiries, resolving issues efficiently.
Prepared legal documents such as complaints, interrogatories, subpoenas, and affidavits, assisting in trial preparations.
Delivered specialized technical support for mobile and home products within telecommunications.
Supported health and wellness initiatives, organized employee engagement activities, and managed uniform distribution.
TTEC
Sold telecommunications products and services., Delivered high-quality customer service and issue resolution., Provided specialized technical support for mobile and home products.
Lean Solutions Group, Abogada Alexandra Law Firm
Prepare legal documents such as complaints, interrogatories, subpoenas, notices of deposition, pretrial orders, legal memoranda, and affidavits., Assist in trial preparation by organizing evidence, assisting in client meetings, and coordinating witnesses., Organize case submission systems.,...
SUTHERLAND COLOMBIA
Provided customer service for healthcare and insurance-related inquiries., Managed medication authorizations and approvals., Addressed customer complaints and inquiries., Trained and realized onboarding processes for new team members.
CORBETA S.A, Colombiana de Comercio S.A
Supported workplace health and employee benefits programs., Managed uniform distribution and organized employee engagement activities.
BACHELOR'S DEGREE
HIGH SCHOOL DIPLOMA
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Assisted in organizing evidence, coordinating witnesses, and preparing case submissions for legal proceedings.
