Dedicated professional with 8+ years supporting energy, import/export, and economic development sectors. Skilled in customer management, logistics, trade compliance, and bilingual interpretation, delivering effective operational support and communication.
Handled high-volume customer service inquiries, resolved billing and service issues, and coordinated internal team communications.
Coordinated schedules, managed databases, and organized travel logistics across various roles and industries.
Processed permits, prepared customs entries, and supported compliance in import/export operations.
Conducted market research and analysis in healthcare, life sciences, and economic development to inform strategic decisions.
Teleperformance
Managed high volumes of customer interactions for U.S.-based energy companies, Ensured SLA compliance, Resolved billing and service issues, Coordinated with internal teams
LS Simultaneous
Provided English–Spanish interpretation for emergency and medical calls, Ensured accuracy, confidentiality, and effective communication in high-pressure environments
Private Employer
Coordinated schedules, Managed databases and reports, Conducted market research, Organized travel logistics, Supported bilingual documentation
Economic Development Administration
Supported economic development programs, Conducted market analysis, Advised small businesses, Prepared strategic planning reports
Bachelor’s Degree
Foreign Languages
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