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Virtual Assistant with 3+ years in client retention & operations
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Competencies
Built and maintained client relationships, improving retention and satisfaction in legal and service contexts.
Delivered clear, accurate information across cross-cultural and high-pressure situations, including interpretation and client interactions.
Ensured documentation accuracy and generated reports to support operational decisions in legal and administrative processes.
Provided real-time English-Spanish interpretation for medical, emergency, and financial services under pressure.
Guided small business owners through tax formalization procedures, managing administrative tasks both in-office and in the field.
Education
Languages
Summary
Experienced professional in client relationship management, multilingual interpretation, and administrative support. Skilled in maintaining documentation accuracy and providing effective communication in high-pressure environments across legal, medical, and business sectors.
Key Achievements
- Managed client relationships at The No Fault Group, ensuring satisfaction throughout legal compensation processes.
- Provided English-Spanish simultaneous interpretation for emergency and medical services, maintaining high accuracy in critical environments.
- Advised small business owners on tax formalization procedures, facilitating administrative compliance and formalization.
Experience
Virtual Assistant - Retention Department
Manage client relationships throughout their legal compensation process, ensuring retention and satisfaction through the entire case., Act as the connection between clients and law firms, resolving inquiries and facilitating timely case progression., Collaborate with Audit and Intake departments to...
Bilingual Interpreter (Medical & Services)
Provided simultaneous English-Spanish interpretation for 911 emergency services, hospitals, and financial institutions., Maintained accuracy in medical and technical terminology during critical situations requiring clear and rapid communication., Managed multiple daily calls while meeting quality...
Program Promoter 'Crezcamos Juntos'
Advised small business owners on benefits of tax formalization, managing administrative procedures both in-office and field.