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Ana
Customer Service Specialist with experience in workflow optimization
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Competencies
Applied in customer service roles to ensure clear interaction with clients and team members.
Demonstrated leadership abilities in managing dispatch requests and team collaboration.
Provided operational and real-time analysis to improve workflow efficiency.
Utilized advanced Excel and basic programming skills for operational analysis and reporting.
Exhibited through collaboration in team environments and managing multiple dispatch requests.
Education
Languages
Summary
Bilingual professional experienced in customer service, operational analysis, and team collaboration, seeking to contribute to high-performance environments.
Key Achievements
- Provided effective communication and leadership at Walmart USA.
- Conducted operational, quality, and performance analysis in customer service roles.
- Collaborated on internal initiatives at TELUS to optimize workflows involving multiple teams.
Experience
Customer Service – Walmart USA
Effective communications and leadership, Operational, quality and performance analysis
Customer Service – Wix Floor Support Expert Real-Time Analyst (RTA)
Collaboration in internal Telus initiatives to optimize workflows involving TLs, QAs, and RTAs.