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Bogotá,Bogota D.C.,Colombiaen

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Skills

Google Workspace (Docs, Sheets, Gmail)Intermediate

Demonstrated experience with Google Workspace (Docs, Sheets, Gmail).

Microsoft Office (Word, Excel)Intermediate

Demonstrated experience with Microsoft Office (Word, Excel).

Slack, Zoom, TrelloIntermediate

Demonstrated experience with Slack, Zoom, Trello.

HubSpot (basic)Intermediate

Demonstrated experience with HubSpot (basic).

CRM Tools (Zendesk, Salesforce)Intermediate

Experience

Customer Service Representative

Sutherland S.A.S

2023 - 2025

Delivered support to 100+ daily customer inquiries with a 95% satisfaction rating., Managed customer communications through email and chat platforms., Collaborated with the support team to streamline issue resolution., Used CRM tools to track client issues and feedback., Provided quality assurance feedback to team leads, improving ticket resolution time by 15%.

Sales Support & Administrative Assistant

Colombia Business Group

2022 - 2023

Delivered in-person and chat-based customer support, handling inquiries, complaints, and scheduling., Managed inventory tracking, organization, and ordering using Excel., Performed data entry, created reports, and supported administrative tasks., Collaborated with internal teams to ensure smooth operations and service delivery.