Dedicated bilingual support agent experienced in client service, sales, and veterinary assistance across various industries. Skilled in communication, problem-solving, and CRM tools, committed to delivering exceptional customer experiences.
Excelled in bilingual communication, ensuring clear and effective interactions with clients and team members.
Resolved customer issues efficiently by applying critical thinking and troubleshooting skills across different support roles.
Handled multiple customer inquiries simultaneously in fast-paced environments, maintaining quality service.
Utilized CRM software to manage customer interactions, record data, and track support tickets effectively.
Consistently demonstrated empathy to build rapport and ensure customer satisfaction across diverse support roles.
CONCENTRIX
Amazon
LeyvaKan
Bolívar Industrial Ambiental Laboratorios
Chocolatte
Juguetería Única
EuroPan
Mozzarella Pizzería & Heladería
Elementary School
Bachelor's Degree
Food Processing Technologist
Data Science and Artificial Intelligence Engineering
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