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Ana
Laboratory Supervisor, Biological Chemist
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Competencies
Demonstrated experience with Innovation Businesses.
Demonstrated experience with Management Development.
Demonstrated experience with Management Skills.
Demonstrated experience with Strategic Business Management.
Education
Languages
Summary
Professional profile
Experience
Laboratory Supervisor, Biological Chemist
Staff supervision: Coordination of technical teams and assignment of tasks in the laboratory.. Quality control: Validation of results and monitoring of internal and external controls.. Supply management: Inventory control, reagents, and maintenance of analytical equipment.. Regulatory compliance: Supervision of biosafety protocols and health standards.. Process optimization: Monitoring of performance indicators (KPIs) and improvement of turnaround times.
Customer Service Supervisor for CFA Institute (Secondary job, freelance modality)
Agent evaluation: Conducting audits and performance monitoring.. Case follow-up: Control and management of requests until closure.. Problem resolution: Resolution of incidents and operational conflicts.. Process clarification: Explanation and guidance on internal procedures.. Calibration sessions: Participation in alignment meetings and case reviews.. Metrics monitoring: Analysis and tracking of key performance indicators (KPIs).. Feedback: Providing constructive feedback to agents to identify and improve areas of opportunity.
Customer Service Agent for CFA Institute (Secondary job, freelance modality)
Candidate support: Answering calls and emails.. Administrative management: Processing refunds and exam cancellations.. Advisory: Guidance on Institute policies.. Technical support: Problem resolution and general assistance.. CRM management: Case and ticket management in Salesforce.
Technical and Operations Director
Analyze consumables and reagents according to demand.. Supervise quality control in pre-analytical, analytical, and post-analytical phases.. Analyze data and results.. Perform financial analysis and payroll payments.. Implement new laboratory tests.
Customer Service Agent for Carbon Health
Handling incoming calls for appointment scheduling.. Processing and sending prescriptions.. Agenda management, including cancellations and rescheduling.. Communication liaison through sending messages and notes to clinics.. Patient care, providing comprehensive support and answering questions.
Laboratory Network Coordinator
Analysis of strategies and implementation of short, medium, and long-term goals.. Analysis of consumables and reagents for supply of the laboratory network at departmental level.. Gap analysis, coordination, training, and evaluation of laboratory technical staff.. Recruitment of laboratory personnel.. Monthly data entry and presentation in internal meetings and with respective area directors.. Inventory control and dispatch, search for results in national platforms.. Management of human resources and results during the COVID-19 pandemic.. Implementation of new tests and laboratories.
Temporary Head of Mycology Laboratory
Entry and control of laboratory grades.. Preparation of teaching materials and virtual mycology classes.. Resolution of doubts, correction, and grading of assignments.. Modification of laboratory manual.
Temporary Teaching Assistant in Clinical Chemistry, Biochemistry, Quality Control, and Clinical Correlation
Preparation of laboratories.. Entry and control of laboratory and class grades.. Preparation of teaching materials and in-person/virtual classes.. Resolution of doubts, correction, and grading of assignments.. Administration and creation of content for the academic platform.
Intern in Mycology and Tuberculosis, Microbiology, and Fluids Area
Area supervision.. Sample processing.. Supply management.. Area maintenance.. Supervision of pharmacy EDC students.
Biological Chemistry Intern
Support in virology, serology, immunology, sample collection, etc.. Test processing.. Test reporting.