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Ana
Invoicing & Reporting Senior Analyst with 5+ years in Business Services
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Competencies
Developed automated reporting solutions to streamline data processes and enhance accuracy.
Managed and led team projects, including debt collection and tax process improvements.
Handled challenging customer reports and supported training initiatives to improve team performance.
Proficient in Microsoft Office, SAP, Oracle, visual Basic, and AI tools for data management and reporting.
Education
Languages
Summary
Experienced analyst with a strong background in reporting automation, project leadership, and customer service within the Business Services industry.
Key Achievements
- Automated complex reporting processes reducing time and effort.
- Led multiple project teams including a 10-member Bad Debt project and a 42-member Tax project.
- Contributed to multiple customer contracts and collection targets, improving reporting accuracy and efficiency.
Experience
Invoicing Presentment and Reporting Analyst - Senior
Work 42 County contracts report to satisfice all customer needs., Helped CBM to reach 1.5K collected during last quarter, Handle challenging reports and automate the process to reduce the complexity and time taken to work on it.
Collector Specialist
Reached green in 3 different portfolios., Lead the Bad Debt Project of one Team (10 people), Lead the Tax Project for all the Engagement (42 people), Create reports to give controls to the Team Lead.
CSR/ Supervisor
Customer Service representative for 2 months., Training assistant for two different waves., Process Lead for Customer Service for 10 months., Assistant Supervisor for 3 months.