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Customer Service Representative with 2+ years of experience in call center support
Contact
Competencies
Provided support to clients through calls and emails, addressing inquiries and resolving issues.
Effectively communicated with clients and internal teams to facilitate information exchange.
Identified and resolved client concerns regarding products and services.
Coordinated calls and managed form submissions to ensure seamless customer interactions.
Engaged collaboratively within team environments to achieve service goals.
Education
Languages
Summary
Dedicated call center agent with experience supporting clients via phone and email, skilled in communication and problem-solving.
Key Achievements
- Handled client calls and inquiries, providing solutions and information at Teleperformance.
- Coordinated call flow and managed form submissions to promote company promotions and opportunities.
- Responded to customer inquiries via calls and emails, facilitating appointments and information dissemination at XV Dance Corp.
Experience
Recepcionista
Atender las llamadas de los clientes de Estados Unidos y atender todas sus preguntas, molestias o sugerencias., Ayudar a los clientes con los aspectos relacionados a la experiencia con la empresa., Coordinación de llamadas y envío de formularios a usuarios y clientes para trasladarlos a información de promociones y nuevas oportunidades.
Ejecutivo telefónico bilingüe
Atender a los clientes y usuarios que llegaban a la academia en busca de información., Atender llamadas y correos electrónicos proporcionando información o concretando citas.