Experienced bilingual psychologist specialized in third-generation therapies, addiction rehabilitation, and client-centered support. Proven ability to manage clinical intake, therapeutic support, and crisis intervention, with additional skills in customer service and administrative management.
Applied active listening, empathy, and clear communication to support patients and clients in clinical and rehabilitation contexts.
Delivered high-quality technical and emotional support to diverse customers, managing complex interactions effectively.
Utilized Salesforce Service Cloud and customer service software to assist clients and document interactions.
Supported educational activities by managing schedules, organizing meetings, and maintaining classroom resources.
Sitel (Foudever Colombia)
Provided technical and customer support to diabetic patients using glucometers, guiding them through troubleshooting and device setup with patience and clarity., Delivered high-quality call center service through active listening, problem-solving, and accurate documentation to ensure safe and...
Proyecto de Vida – Addiction Rehabilitation Center
Conducted patient intake and follow-up in a rehabilitation center, ensuring accurate information gathering, clear communication, and supportive guidance during their adaptation process., Provided ongoing therapeutic support, strengthening skills in active listening, empathy, case tracking, and...
Agusto Chachón Adicciones – Adiccion rehabilitation center
Provided empathetic emotional support to patients and families, managing crises with active listening and clear communication., Facilitated emotional-regulation workshops, strengthening client care and service-focused interaction skills.
B.A.
Diploma
Diploma
Training
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