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Customer Service Specialist with Diverse Industry Experience
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Competencies
Handled customer inquiries, complaints, and support via phone and online platforms across multiple companies.
Effectively communicated with clients and team members in high-volume environments, ensuring clear and professional interactions.
Managed customer data, process transactions, and maintained records accurately, including handling banking information.
Conducted quality checks, provided staff training, and developed procedures to improve service consistency.
Utilized Microsoft Office tools effectively for reporting, analysis, and communication tasks.
Education
Languages
Summary
Experienced in client support, quality assurance, and operations across telecommunications, food delivery, and e-commerce sectors.
Key Achievements
- Provided technical and customer support at Movistar and Plan Ceibal, handling account management and prepayment inquiries.
- Managed quality control and customer interactions at PedidosYa, including order processing and staff training, developing statistical and project management skills.
- Offered direct customer assistance for Amazon Spain in fast-paced call center environments, resolving issues and clarifying doubts.
Experience
Agente en atención al cliente
Soporte técnico, Atención al cliente, Recepción de llamadas, clientes con cuenta controlada y prepagos de la compañia.
Atención y soporte al cliente/ Control de calidad
Atención telefónica a restaurantes y usuarios de la página, Pasaje de pedidos, Chequeo de actualizaciones de menú enviadas por los diferentes restaurantes a la página, Calificación y capacitación al personal, Realizado de estadísticas, proyectos y métodos afines a la tarea para su ejecución y compatibilidad con los objetivos de la empresa.
Asesora en atención al cliente
Atención directa con clientes usuarios del sitio Amazon España, Despeje de dudas, Resolución de casos y demoras por parte del sitio.
Asesora Comercial
Asesoramiento de propuestas educativas de grado y posgrado, Acompañamiento al futuro alumno para su matriculación e inscripción a la fundación, Manejo de datos bancarios y cobros.