This is my profileContact via CazVidAmrita
Customer Support & Sales Specialist with 8+ years in Telecom & E-commerce
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Competencies
Provided technical and non-technical support, ensuring customer satisfaction and issue resolution.
Conducted outbound sales calls, promoted products, and upsold plans, consistently meeting or exceeding targets.
Delivered technical troubleshooting and antivirus installation support for international customers.
Managed high-volume chat interactions on social platforms for e-commerce support.
Built customer trust and resolved issues through clear, empathetic communication.
Education
Languages
Summary
Dedicated support specialist with extensive experience in technical assistance, outbound sales, and social media support. Proven ability to meet targets, maintain customer satisfaction, and adapt to diverse roles.
Key Achievements
- Managed social media chat support ensuring SLA compliance and high CSAT scores for e-commerce clients.
- Consistently achieved and exceeded sales targets in outbound telecom and antivirus sales roles.
- Progressed from Tech Support Associate to Senior Consultant, demonstrating skill diversification and role advancement.
Experience
Senior Consultant
Manage high-volume social media chat support for e-commerce platform., Resolve order, payment, and product issues while maintaining SLA compliance., Maintain strong CSAT scores through professional and empathetic communication.
Senior Associate
Conducted outbound telecom sales calls for UAE-based customers., Upsold postpaid plans and migrated customers to upgraded networks., Consistently achieved and exceeded monthly sales targets.
Senior Associate
Delivered outbound technical support and antivirus sales to US/UK customers., Assisted customers with troubleshooting and software solutions.
Senior Tech Support Associate
Provided technical assistance and promoted security software products., Built customer trust through clear communication and effective problem resolution.