This is my profileContact via CazVidAmelia
Data Analyst & Customer Support Specialist with 6+ years in Logistics, IT, and Customer Service
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Competencies
Proficient in analyzing complex data sets to identify issues and implement effective solutions.
Experienced in delivering empathetic support, resolving issues efficiently, and enhancing customer satisfaction.
Skilled in troubleshooting and resolving technical issues related to LMS and software systems.
Capable of maintaining optimal stock levels and organizing diverse product inventories.
Effective communicator with leadership skills in team collaboration and client interactions.
Education
Languages
Summary
Dedicated professional experienced in data analysis, customer service, technical support, and inventory management. Proven ability to enhance operational efficiency and customer satisfaction across diverse industries in Costa Rica.
Key Achievements
- Enhanced customer satisfaction through root cause analysis and targeted solutions at CMA CGM.
- Optimized system efficiency and user experience by providing expert LMS support at The Results Company.
- Managed inventory and improved customer engagement as Store Administrator at Distribuidora de Quesos Las Mercedes.
- Streamlined client communication and resolution processes, achieving high satisfaction rates at Cognizant.
Experience
DATA ANALYST, CI TEAM
Conducted comprehensive root cause analysis on recurring issues, implementing targeted solutions that enhanced customer satisfaction and agent relationships., Streamlined critical customer service processes, which resulted in a measurable reduction in response times and improved satisfaction rates., Cultivated strong customer and agent relations while serving as the primary point of contact for resolving escalated issues., Enhanced cross-functional teamwork by coordinating efforts between departments, expediting complex issue resolution.
IT, LMS SUPPORT
Provided expert technical assistance to educators and students, resolving complex issues and significantly improving user satisfaction rates and system efficiency., Optimized course transfer procedures between virtual classes, ensuring uninterrupted learning experiences and seamless transitions for educators and students., Facilitated student access to courses, reducing login issues and improving overall user experience and course accessibility.
STORE ADMINISTRATOR
Greet customers and provided friendly customer service., Maintained optimal inventory levels, overseeing stocking and organization of diverse souvenirs, including t-shirts, mugs, hats, and postcards., Organized store displays to attract shoppers and ensured daily cleanliness of the store, shelves, and products., Answered customer inquiries regarding product availability, pricing, and delivery times., Verified that all items were tagged correctly before being placed on shelves or racks.
SENIOR PROCESS EXECUTIVE
Managed high-volume customer accounts and complex billing inquiries, consistently achieving high satisfaction rates., Streamlined email-based resolution for escalated client issues, enhancing communication efficiency and directly contributing to client retention., Facilitated the seamless opening of natural gas accounts, providing personalized guidance and actively contributing to the growth of the customer base., Fostered long-term client relationships within the energy sector by providing expert, personalized guidance during crucial account openings and transactions., Managed all client and provider communications, overseeing end-to-end logistics to ensure timely and accurate order processing., Oversaw all financial operations, including managing payroll and utility payments to guarantee 100% financial accuracy and on-time disbursements., Executed meticulous quality control checks on all merchandise, upholding high brand standards., Cultivated and maintained robust relationships with agents, clients, and providers to ensure seamless operational continuity.