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Amanda
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Competencies
Demonstrated experience with Excellent spelling and proofreading.
Demonstrated experience with Ability to type at least 40 + wpm.
Demonstrated experience with Ability to produce consistently accurate work even whilst under pressure.
Demonstrated experience with Ability to maintain Confidentiality.
Education
Languages
Summary
Professional profile
Experience
Administrative staff
Working as part of a team and supporting the office Manager responsible for the day tasks and administrative duties of the Office including covering the reception. Providing general administrative support to colleagues assisting clients with service. Phone call scanning new business. Helping clients on product (enquiries). Checking E –Mails and voicemails of absent or sick-office staff. Creating and modifying documents using Microsoft Office word
Customer Care Consultant (Post Paid Bill Department)
Bill enqueries, escalations-bill dispute. Payment arrangements. Payment queries. Resolving fraudulent cases. Technical support-queries. Value Added Services Queries. Package enqueries. Advanced escalations. Data validating. Credit limit requests
Senior Associate- Technician (Technical support Department)
Router Configuration- Fibre Connection. Report Faults/Check Reported Faults. Fixed line/ADSL troubleshooting. Network Failure and Call logs analysis. G-pon connection- Faults investigating and escalations. ADSL Router Setups/Telephonic Troubleshooting.