This is my profileContact via CazVidAmanda
Bilingual Communication Specialist with 5+ years in tech & customer service
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Competencies
Facilitated clear, accurate communication across diverse professional scenarios in healthcare, tech, and platform support.
Handled customer inquiries, technical troubleshooting, and account management in high-volume environments.
Guided users through device issues using remote tools and explained technical concepts clearly.
Demonstrated active listening, clarity, confidentiality, and terminology management in interpretation and support roles.
Utilized various software platforms to log, manage, and resolve client issues efficiently.
Education
Languages
Summary
Bilingual professional with extensive experience in interpretation, customer support, and technical assistance across healthcare, tech, and education platforms.
Key Achievements
- Provided accurate consecutive interpretation for diverse clients, ensuring cultural sensitivity and clarity.
- Delivered technical assistance to Verizon Wireless customers, demonstrating strong verbal communication skills.
- Supported global users of Preply's platform, assisting with account management and technical support.
Experience
Communications Representative / Over-the-Phone Interpreter
Provide consecutive interpretation between English and Spanish for diverse clients including medical facilities, medical and auto/home insurance offices, and IT service providers., Ensure accurate message delivery, maintaining professional neutrality and cultural sensitivity during complex...
Technical Assistance Representative
Delivered English/Spanish technical assistance over the phone for Verizon Wireless mobile insurance customers., Used remote-assistance software to guide users through device troubleshooting., Communicated technical concepts clearly to diverse audiences., Created and escalated detailed case notes...
Customer Support Specialist (International Contractor)
Assisted global users of Preply’s language learning platform via chat in both English and Spanish., Provided clear instruction on platform tools and online workspace features., Explained processes, handled account management, payment inquiries, and first-tier technical support., Strengthened...