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Data Analyst with 5 years of experience in financial services and healthcare
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Competencies
Utilized statistical tools and techniques to interpret complex data sets and support business strategies.
Designed and optimized queries to extract and manipulate data from relational databases for reporting purposes.
Created dashboards and visual reports using tools like Tableau to communicate insights effectively.
Built complex spreadsheets and macros to automate analysis processes and reduce manual effort.
Worked with cross-disciplinary teams to gather requirements and deliver comprehensive data solutions.
Education
Summary
Experienced data analyst specializing in extracting actionable insights from large datasets within financial and healthcare sectors. Skilled in SQL, data visualization, and data cleaning to support strategic decision-making.
Key Achievements
- Developed and maintained dashboards that improved decision-making efficiency for finance team.
- Led data cleaning and preprocessing efforts resulting in more accurate reporting and analysis.
- Collaborated with cross-functional teams to implement new data collection processes, reducing errors.
Experience
Spanish / English Interpreter
Provide Spanish interpretation to different types of clients in different kind of services, for example: 911 calls, insurance calls, health services, financial institutions.
Customer Care Representative / Retention Specialist Agent
Attending customers, taking payments, giving technical support in some occasions, solving inconveniences and assigning technical appointments, saving customers from disconnecting accounts in Retention department.
Customer Service
Assigning Riteve SyC appointments, problem solving, customer service via WhatsApp/email/phone calls and administrative and technical inquiries.