Alvaro - Customer Care & Sales Representative with 5+ years in client support and sales growth

Bogotá, Bogota D.C., Colombiaen

Mentored team members to ensure consistent service quality and meet performance goals.

Assisted in expanding the company's client base and optimizing the sales pipeline via outreach strategies and CRM management.

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Resumen

Dedicated professional with over 5 years of experience in customer service, sales outreach, and CRM management. Skilled in client engagement, supporting automation initiatives, and contributing to team objectives in dynamic environments.

Video Resume

Logros Clave

Supported automation using AI tools, improving outreach efficiency and customer engagement.

Habilidades

Customer ServiceAdvanced

Provided technical and personalized support to clients, ensuring high satisfaction and resolving complex issues.

Sales & CRM ManagementAdvanced

Utilized HubSpot and other tools for sales outreach, lead tracking, and sales pipeline development.

Communication & Client EngagementAdvanced

Delivered personalized solutions and maintained strong relationships to promote products and services.

Problem Solving & AdaptabilityAdvanced

Demonstrated creative thinking and flexibility in dynamic environments, supporting startup skills development.

Experiencia

CustomerCare and Sales Representative

Asurion

04/2023 - 09/2023

Provided mentorship and support to team members, ensuring consistent service quality and performance, Shared best practices and guided colleagues to achieve individual and team targets, Assisted customers directly to resolve complex issues efficiently, Provided technical and customer support to...