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Warehouse and Technical Support Specialist with 5+ years in logistics and tech services
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Competencies
Oversaw warehouse activities to ensure proper storage, handling, and distribution of products.
Provided technical assistance via multiple channels, maintaining high customer satisfaction.
Understood and addressed client needs promptly and effectively in support roles.
Collaborated with colleagues across departments to ensure smooth operations and improved workflows.
Proactively identified potential improvements to logistics and support processes.
Education
Languages
Summary
Experienced in warehouse management, logistics coordination, and providing technical support with a customer-centric approach.
Key Achievements
- Managed reception, storage, and distribution processes ensuring accuracy and efficiency.
- Coordinated cross-departmental workflows resulting in a 15% improvement in response times.
- Achieved a 98% customer satisfaction rate through technical support and clear communication.
Experience
Ejecutivo de Almacén y Despacho
Gestioné la recepción, almacenamiento y distribución de productos, asegurando la precisión y eficiencia en cada entrega., Coordiné con otros departamentos para mantener un flujo de trabajo ágil y ordenado, contribuyendo a mejorar los tiempos de respuesta en un 15%., Desarrollé una actitud proactiva...
Representante de Soporte Técnico
Proveí asistencia técnica a clientes, demostrando paciencia y un trato amable para entender y solucionar sus problemas de manera rápida y efectiva., Brindé soporte tanto en persona como por vía telefónica, logrando una tasa de satisfacción de clientes del 98%., Fomenté la confianza de los clientes...