Alonso - Project Manager with 10+ years of delivering complex projects in healthcare

Heredia, Heredia Province, Costa Ricaen

Led cross-functional teams on multiple healthcare infrastructure projects with successful on-time completion

Developed project plans and managed budgets exceeding $5 million, improving resource allocation

Published on CazVid

Summary

Dedicated project management professional with over a decade of experience leading complex healthcare projects, focusing on delivering results on time and within budget.

Key Achievements

Streamlined communication between stakeholders, resulting in enhanced project transparency

Skills

Project ManagementExpert

Founded and managed large-scale projects, coordinating diverse teams and resources to meet objectives.

Stakeholder CommunicationAdvanced

Facilitated communication between clients, vendors, and team members to align project goals.

Budget Planning & ControlAdvanced

Managed budgets and tracked expenses to ensure project financial health and adherence.

Risk ManagementIntermediate

Identified potential risks and implemented mitigation strategies to minimize project delays.

Experience

Sykes (Intel account)

Created new processes and systems for increasing customer service satisfaction, Generated sales and inventory reports in Excel with data from a variety of sources

Sykes (AT&T)

Customer support outsourcing solutions with an emphasis on inbound technical support and customer service.

Sykes (Cisco Ross)

Technical support and customer service., Updating monitoring cases

Concentrix (Indeed)

Created new processes and systems for increasing customer service satisfaction, Generated sales and inventory reports in Excel with data from a variety of sources, maintaining a 100% accuracy rate, Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders.

Amazon

Maintaining a 100% accuracy rate, Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders, Customer support outsourcing solutions with an emphasis on inbound technical support and customer service, phone, emails, chats.