Alonso

Technical & Medical Support (Insulet Project)

Delivered technical assistance for international clients, resolving hardware, software, and connectivity issues.. Provided specialized support to patients and healthcare professionals using medical devices (Insulet Omnipod system).. Managed complex cases while ensuring HIPAA compliance and company policies.

Sales, Customer Service

Handled customer inquiries, ensuring positive client experiences and long-term retention.. Achieved sales targets by promoting services and solutions tailored to client needs.. Resolved customer concerns effectively, improving satisfaction and loyalty.. Developed communication and negotiation skills in a competitive environment.

Customer Support, Sales

Delivered high-quality support to U.S. customers, handling inbound calls and inquiries related to the sports betting industry.. Assisted clients with account management, betting procedures, and issue resolution while ensuring compliance with company policies.. Provided excellent customer service, building loyalty and trust.

Developed and implemented new processes and systems that enhanced customer satisfaction and service efficiency.. Generated accurate sales and inventory reports in Excel, consolidating data from multiple sources with 100% accuracy.. Coordinated with customers and retail buyers to track shipping statuses, resolve issues, and expedite orders to ensure timely delivery.

Customer Support for AT&T Wireless

Assisted subscribers with account-related inquiries and disputes.. Provided clear explanations, resolved billing issues, and ensured customer satisfaction while adhering to company policies and service standards.