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Alonso
Sales and Customer Support Specialist with 11+ years of call center experience
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Competencies
Performed cold calls to prospective clients, establishing initial contact and fostering sales opportunities.
Engaged in upselling and sales campaigns, including real estate and ERC campaign management.
Provided support and assistance in a call center setting, ensuring customer satisfaction.
Handled technical inquiries and support, contributing to overall call center operations.
Participated in campaign execution, specifically in ERC and real estate initiatives.
Summary
A skilled sales and customer support specialist with over 11 years in call center environments, experienced in cold calling, upselling, and campaign management across diverse industries including real estate and ERC.
Key Achievements
- Progressed from customer service to technical support and sales roles within the call center environment.
- Gained diverse experience in upselling, real estate sales, and ERC campaign management.
- Worked across multiple locations, demonstrating adaptability and role expansion in the call center industry.