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Alma
Customer Service and Administrative Professional with 10+ years of diverse experience
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Competencies
Handled customer inquiries, complaints, and support across multiple industries, fostering strong client relations and issue resolution.
Supervised multiple teams, overseeing daily operations, training, and ensuring adherence to company policies.
Managed rental payments, agreements, vendor coordination, and office operational tasks effectively.
Provided interpreting services for medical, educational, and government calls, facilitating bilingual communication.
Proficient in MS Windows, MS Office, basic HTML, web apps, and call center software to support daily operational tasks.
Education
Languages
Summary
A bilingual professional with over 10 years in customer service, supervision, and administrative roles across diverse industries. Skilled in team management, client relations, and process improvement, with a proven track record of enhancing operational workflows.
Key Achievements
- Supervised 3 teams of 30 employees each, ensuring operational efficiency and staff training
- Streamlined employee evaluation process at Executive Plumbing, achieving performance improvements
- Managed customer inquiries averaging 60 calls daily, resolving issues efficiently and promoting products
Experience
Supervisor
Interpreter for medical calls, schools and government institutions, General supervision tasks for 3 teams of 30 employees each, Support to payroll, adherence and training
Recruiter
Call center Customer Support for warehouse industry companies like, TARA, Amazon, XPO, Personalization mall, Recruitment support for temporary positions
Administrative Assistant
Payments for utilities for the rental properties, Rental agreements, Monitoring repairs and schedule maintenance, coordination with vendors and HOA boards
Customer Service
Managed a wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently
Customer Service Representative
Answered an average of 60 calls per day by addressing customer inquiries, solving problems and providing new product information, Contacted customer to follow up on purchases, suggest new merchandise and inform them about promotions and upcoming events, Investigated and resolved customer inquiries...
Customer Service / Assistant to Purchasing department
Developed new process for employee evaluation which resulted in marked performance improvements, Worked directly with the Engineering and Purchasing department to achieve better assessment regarding purchases of materials, Researched and updated all required materials needed for firm and partners,...