Allyssa

Real Time Analyst with customer support background in BPO

Video resume

Real Time Analyst

currently working as a real time analyst, also have previous customer/technical support experience

Contact

Quiapo, Metro Manila, Pilipinas

Open to remote

Available on CazVid

Contact via CazVid

Competencies

Real-time Data MonitoringIntermediate

Monitoring call queues and operations to ensure service levels are maintained.

Reporting and AnalysisIntermediate

Preparing interval reports to track performance metrics and operational updates.

Customer and Technical SupportBeginner

Providing support to customers and troubleshooting technical issues based on previous roles.

Excel ProficiencyIntermediate

Using Excel for data management, reporting, and problem-solving tasks.

Summary

Real Time Analyst with experience in monitoring queues, generating reports, and providing support in a BPO environment, skilled in Excel and data analysis.

Key Achievements

Currently providing real-time updates and monitoring queues in a BPO setting
Generating and submitting interval reports regularly
Utilized Excel extensively for data analysis and problem-solving

Skills

Real-time Data MonitoringReporting and AnalysisCustomer and Technical SupportExcel Proficiency

Published on CazVid - May 17, 2026

Contact Allyssa