Demonstrated experience with Text processors.
Demonstrated experience with Windows.
Demonstrated experience with Graphic Design.
Eastwest Freight LLC
Managed end-to-end logistics operations, including sourcing carriers, negotiating rates, and coordinating freight movements across the US while also ensuring compliance with FMCSA regulations with maintained accurate documentation for all loads., Tracked and traced shipments in real-time, proactively resolving transit delays and communicating updates to clients and drivers.
Language Line Solutions, Teleperformance
Provided high-stakes, real-time interpretation for 911 emergencies, hospitals, and medical providers, demonstrating exceptional calm under pressure and accuracy., Facilitated critical communication between first responders, dispatchers, and patients, ensuring rapid and effective resource allocation in urgent situations., Trained by Language Line solutions for over 180 hours, VRI training for Medical Terminology (anatomy and physiology).
Alleviate Financial Solutions, Icon
Optimized operational workflows by strategically assigning tasks to sales teams and supervising high-volume account portfolios., Utilized data analysis to monitor performance metrics and identify opportunities for process improvements in a fast-paced environment.
BBA
Bachelor's Degree in Psychology
Social Counseling
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Royal Caribbean International Cruises, Conduent
Coordinated complex travel logistics, itinerary changes, and contingency plans for high-profile guests and groups, ensuring seamless service delivery., Resolved escalated scheduling conflicts and service issues promptly, maintaining a strong focus on customer satisfaction.
TXU Energy Texas, Telus International
Managed high-volume customer interactions, utilizing problem-solving and negotiation skills to resolve billing disputes and service issues.
