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Customer Service and Intercultural Coordinator with 6+ years of experience
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Competencies
Proficient in managing customer relations, resolving issues, and ensuring client satisfaction.
Skilled in creating promotional materials using CorelDraw and other design tools.
Experienced in managing intercultural and volunteer projects, leading teams, and ensuring objectives are met.
Effective in facilitating intercultural communication and engaging diverse groups.
Education
Languages
Summary
Dedicated professional with over 6 years of experience in customer service, intercultural programs, and graphic design. Proven ability to manage projects, enhance communication, and deliver impactful support in diverse environments.
Key Achievements
- Enhanced customer satisfaction through effective support and account management at Doble Faz.
- Developed graphic design skills, creating promotional materials that improved brand visibility.
- Led intercultural exchange projects, ensuring positive participant experiences and team coordination.
- Successfully organized and facilitated workshops for children, fostering social and creative skills.
Experience
Customer Service and Graphic Design
Provided customer support, managed cash handling, and oversaw account management for three years., Developed graphic design skills using CorelDraw for promotional materials., Enhanced customer satisfaction by efficiently managing inquiries and payments.
Volunteer Sending Coordinator
Managed cultural exchange projects, leading teams and coordinating volunteer activities., Facilitated intercultural communication and problem-solving, ensuring a positive experience for participants.
Workshop Leader
Planned and conducted workshops for children, focusing on the development of social and creative skills., Established effective communication with parents and guardians, keeping them informed of their children's daily progress.