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Alison
Customer Service Specialist with strong communication and problem resolution skills
Contact
Tegucigalpa, Francisco Morazán Department, Honduras
Open to remote
Available on CazVid
Competencies
Effective communicationAdvanced
Applied clear and impactful communication strategies during customer interactions.
EmpathyAdvanced
Displayed understanding and compassion to address customer needs effectively.
Problem resolutionAdvanced
Resolved customer issues through active listening and decisive action.
Time managementIntermediate
Managed multiple customer inquiries efficiently within set timeframes.
LeadershipIntermediate
Led team efforts to improve customer satisfaction and service quality.
Education
Bachelor of sciences and letters with bilingual secretariat
Autonomous University of Honduras (UNAH)
Languages
SpanishFluent
Summary
Dedicated customer service specialist with proven skills in communication, empathy, and problem resolution, committed to enhancing customer experiences.
Key Achievements
- Provided effective communication and empathy to improve customer interactions
- Developed active listening and problem-solving skills to resolve customer issues efficiently
- Demonstrated leadership and teamwork in managing customer service expectations
Experience
Customer Service
STARTEK/ Xfinity mobile
2020 - 2021
Skills
Effective communicationEmpathyProblem resolutionTime managementLeadership
Published on CazVid - Jul 2, 2025